Privacy Policy

Last updated: 14 March 2026

1. Who we are

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, KunaTrade acts as the data controller of the personal data described in this policy. Our registered address is Fenchurch Street 238, EC4N 7BJ London, United Kingdom. You can contact us at [email protected] or on +44 20 7946 5043.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of data:

• Identity and contact data, such as your name, email address and telephone number;
• Account data, such as login details, preferences and risk-limit settings you configure;
• Usage data, such as pages viewed, features used, device type, browser information and approximate location derived from IP address;
• Technical data, such as log files, security events and diagnostic information;
• Communications data, such as the content of messages you send to our support team.

We do not ask you to provide more personal data than we need for the purposes described below.

3. How we use your data

We use personal data to create and administer your Account, provide the Services, respond to enquiries, maintain security, detect and prevent fraud, improve our platform and comply with legal obligations. Where you have consented, we may send you marketing communications, and you can withdraw consent at any time.

4. Legal bases for processing

Our processing relies on one or more of the following lawful bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating, securing and improving the Services, balanced against your rights; and your consent where required, such as for certain cookies and marketing.

5. Automated tools and profiling

Some features of the Services use automated or AI-assisted processing to organise market data and present dashboards. These features do not make decisions that produce legal effects concerning you or similarly significantly affect you, and they do not replace your own judgement. If you have concerns about any automated processing, you may contact us to request human review.

6. Cookies

We use cookies and similar technologies to operate the website, remember preferences and understand how the Services are used. Essential cookies are necessary for security and basic functionality. Other categories are used only where permitted by law or with your consent. Further details are set out in our cookie information on the website and in your browser settings.

7. Sharing your data

We do not sell your personal data. We may share it with trusted service providers who process data on our behalf, including hosting, analytics, customer support and security providers, under written contracts requiring appropriate safeguards. We may also disclose data where required by law, by a court order, or to protect the rights, safety or property of KunaTrade, our users or others.

8. International transfers

Some of our service providers may be located outside the United Kingdom. Where we transfer personal data internationally, we ensure that an appropriate safeguard is in place, such as an adequacy regulation, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, as required by UK law.

9. Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. When your Account is closed, we delete or anonymise data that we no longer need, subject to retention obligations that apply to us.

10. Security

We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. These include encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, and we encourage you to use a strong, unique password and to keep your devices protected.

11. Your rights

Under UK data protection law you have the right to: be informed about how we use your data; access your personal data; request rectification of inaccurate data; request erasure in certain circumstances; restrict or object to processing; request data portability; withdraw consent at any time where processing is based on consent; and not be subject to certain decisions based solely on automated processing. To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding, and we normally respond within one month.

12. Children

The Services are not directed at individuals under eighteen years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be published on this page with an updated "Last updated" date, and we will provide additional notice where changes are material.